Patient Services Assistant
Location: Ann Arbor, Michigan
Description: University of Michigan is presently looking of Patient Services Assistant right now, this vacancy will be designated in Michigan. Further informations about this vacancy opportunity kindly read the description below. Job Summary
To provide clerical support services for a clinical practice in an ambulatory setting; facilitate the flow of patient activity and medical information in the c! linic.
This posting will fill multiple positions. Responsibilities*
Administrative/Internist Support:
Keep aware of the status of patients with special needs so that they may be accommodated appropriately on an emergent basis.
Contact patients regarding follow-up tests, prescriptions and return visits.
Screen patient calls and take messages for clinicians as needed.
Direct patient calls to appropriate areas, e.g. business office, medical records, cashiers, etc.
Order charts as needed for clinical staff.
Update patient information in electronic data base as needed
Identify patient and give results (in person or by phone).
Other duties as assigned.
Patient Contact:
Act as liaison between patient and clinician.
Verify eligibility status of patients.
Update patient demographics and insurance information.
Schedule new patient and return visit! appointments.
Maintain patient privacy and secure pa! tient health information.
Take messages or arrange appointment for patients just stopping in.
Answer questions, give directions to passersby.
Explain UHS policies and procedures (e.g. payment, scheduling, etc).
Process medical excuses according to protocol.
Process release of information to patients according to protocol.
Fee Collection
Patient check-out, monitor patient flow within waiting area and clinician offices.
Offer After- Visit Summary and Patient Portal (MyUofMHealth.org) information.
Other Related Duties:
Regularly review UHS emergency response procedures.
Maintain Rx pick up file box.
Quality assurance.
PERSONAL CONTACT:
Personal interaction involves providing and obtaining confidential information. Contacts typically include clinicians, clericals, patients, and other staff on a daily basis.
SUPERVISION RECEIVED:
S! upervision is received from Patient Services Supervisor. Staff members are expected to exercise judgement in the setting of priorities. Required Qualifications*
High school diploma or an equivalent.
One year clerical experience, preferably in a medical setting.
Knowledge of medical terminology.
Basic computer and data entry skills.
Excellent customer service and communication skills.
Demonstrated ability to be effective in a fast-paced medical setting.
Demonstrated ability to communicate/interact with patients and staff.
Demonstrated ability to manage several tasks independently with flexibility and high quality of decision making. Desired Qualifications*
Fee collection experience.
Bi-lingual or multi-lingual skills. Work Locations
This position is located at:
University Health Service
207 Fletcher Street
Ann Arbor, MI 48109
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If you were elig! ible to this vacancy, please give us your resume, with salary requireme! nts and a resume to University of Michigan.
Interested on this vacancy, just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Tue, 19 Nov 2013 21:55:40 GMT
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