We are looking for outgoing, friendly, and customer-oriented individuals to serve our members by exceeding their expectations.
Careers at Focus Federal Credit Union
Focus Federal Credit Union is a great place to work, and we are always seeking qualified individuals to join our team of professionals. We are a member-owned organization, focused on the financial goals of our members and providing superior service. We offer competitive compensation and benefits packages along with a great work environment.*
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Assists the day-to-day activities within the call center’s operation. Supports staff with incoming calls such as balance inquiries, transfers, loan payments, etc. Possess knowledge of the different credit union products and services. Responsible for providing additional back-up for the FSR’s and Tellers, including relieving for lunch. Must be knowledgeable about credit union products & services; works with member service in cross-selling other products & services, including benefits & features. Helps in resolving account problems for members, answers basic lending and new account questions. Contributes to team effort by accomplishing related results as needed. Applies knowledge of credit union systems, policies, and procedures. Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations
Duties and Responsibilities
1. Act as a source of information and answers to questions and inquiries.
2. Research and solve routine member questions, problems or complaints and perform any follow-up needed.
3. Ensure that all credit union member-and-employee-related business is kept in the strictest confidence.
4. To maintain a professional work environment.
5. To maintain a dependable record of attendance and timeliness.
6. To troubleshoot and resolve internal inquiries in a timely, friendly, and accurate manner.
7. To apply knowledge of credit union systems, policies, and procedures. Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.
8. Treat all credit union member and employees with a positive and cooperative attitude and work effectively with call employee(s) and management.
9. To check voice mails, for the Main branch and call center, return calls to members or forward the voice mails to the appropriate person and to respond to telephone messages within 2 hours if possible and always by end of day.
10. Cross-sell credit union products and services when appropriate.
11. Mail, fax, or e-mail new member applications, loan applications and/or information to members and prospective members. As well as check for faxes from CU Service centers for check release requests.
12. To assist with covering FSR or Teller position when absent, including lunch and when needed.
13. Start loan request for members if a FSR is not available and then assign it to a FSR according to which branch the member wishes to close at.
14. Banno support tickets; checking them, answering them, and assisting other team members with problem solving.
15. Other duties related to essential job functions to meet organizational needs.
Qualifications:
1. Effective verbal and written communication skills.
2. Good organizational skills and decision-making ability.
3. Detail oriented with a commitment to quality, confidentiality, and accuracy.
4. Effective time management skills.
The Focus Federal Credit Union
Structured Compensation- Job Description
Call Center Representative
5. Must be able to work independently as well as in a group-oriented environment.
6. Proficient using personal computers.
7. Ability to analyze data to determine needs to implement solutions and track results
8. Must have strong people skills with an outgoing friendly and positive attitude.
9. Able to handle multiple competing tasks and priorities
10. Perform quality work efficiently with minimal supervision.
11. Good analytical and problem-solving skills.
12. Knowledgeable on commonly used word processors (MS Word) and spreadsheets (Excel) as well as other platforms used by the credit union.
Knowledge and Skills:
Experience: One years to three years of similar or related experience required.
Education: A high school education or GED
Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk, hear, and sit. The employee frequently is required to stand and walk; use hands to finger, handle, or feel objects or controls; kneel or crouch while filing and reach with hands and arms.
The employee must occasionally lift and/or move up to 30 pounds, may also include lifting overhead.
Specific vision abilities required by this job include close vision.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Schedule:
- Monday to Friday.
Pay: $16.00-$20.00 an hour, DOE.
Send resume to lsanders@focusfcu.org
Focus Federal Credit Union is an Equal Opportunity Employer.
EMPLOYEE BENEFITS
At Focus Federal Credit Union, we truly care about our employees. In addition to providing a dynamic, team-oriented work environment, our goal is to be a “Market Leader in Compensation and Benefits.” The following benefits are provided to our employees:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Flexible Spending Account (FSA)
- Short Term & Long Term Disability
- Paid Holidays
- Paid Time Off (PTO)
- Bereavement Compassion Leave
- Paid Time Off for Jury Duty
- Employee Assistance Program
- 401(k) Retirement Savings Plan
- Clothing Allowance
