Client Programs Manager 2 (Remote)

 

Company Overview:

The Enlyte Family of Businesses

Mitchell | Genex | Coventry

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Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.

Job Description :

This is a full-time remote position that can be located anywhere in the U.S.

The Client Programs Manager coordinates with clients and internal teams during implementation and ongoing delivery of ACS Technology Enabled Services solutions (processing of medical bills and 3rd party demands). Drives client satisfaction, client communication, and contributes to the overall management of the client relationship in partnership with Client Services Management. Works with internal teams to execute on contract terms and conditions and to ensure on-time delivery of projects that support our clients’ business. Implements and processes client changes to programs. Prepares and delivers standard and ad hoc reporting and researches and troubleshoots client concerns and issues.

Position Responsibilities:

• Act as a liaison between the Client Services Management team and Tech Enabled Services.
• Actively contribute to the continuous improvement and enhancement of internal processes and infrastructure by designing and delivering new reports, suggesting and implementing improvements to existing tools and processes, and relaying and implementing customer suggestions for process change.
• Report proactively on account changes, problems or issues to ensure that Mitchell meets customer support agreements.
• Resolve customer inquiries of complaints quickly, effectively and with the highest quality.
• Coordinate with clients and internal teams during delivery of an outsourced solution.

Qualifications:

• Minimum 2 years of industry experience such as Casualty Insurance.
• Minimum 2 years working directly with business clients.
• Intermediate skills in Microsoft Office (Word, Excel and PowerPoint).
• Strong grammar and business writing skills for documentation and customer communication.
• Strong presentation skills.

Benefits : We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $47,465 - $65,000 annually and will be based on a number ofadditional factors, including skills, experience, and education. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #LI-Remote #LI-FP1

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