An ASX100 business with a 50-year heritage, IDP is a pioneer in international education services. Our core business lines include IELTS testing, student placement to Australia, US, UK, Canada, Ireland and New Zealand institutions, digital marketing and English-language teaching.
IELTS is the world’s most popular high-stakes English language proficiency test. The test is used for education, migration, professional registration and employment purposes and is recognised by over 11,000 organisations worldwide.
We are evolving rapidly. If you share our passion for creating great customer experiences and thrive in an innovative culture, This is an exciting time to join us as we transform the way people access global opportunities.
POSITION PURPOSE
The IELTS Operations Assistant supports the Test Centre to ensure an outstanding service is provided to all customers and that operations are conducted in accordance with IELTS rules and regulations. This requires coordination with other members of the Test Centre team, management of customer enquiries and other pre-test, test day and post-test activities to ensure the Test Centre meets its goals of efficiency, compliance and customer satisfaction.
This role provides opportunities to enter full-time, permanent and more senior roles for ambitious applicants.
SHIFTS
Weekends in our IDP Auckland office.
REMUNERATION
The IELTS Operations Assistant is paid $30.90 per hour.
WHAT WE'RE LOOKING FOR
- Excellent verbal and written communications skills
- Outstanding customer service
- Strong problem-solving and decision-making
- Demonstrated ability to work independently and effectively within a team
- Customer and quality-focused with strong attention to detail
- Strong organisational and time management skills with the ability to plan, organise, prioritise and execute multiple tasks within set objectives in a timely and professional manner.
- Experience using MS Office, Microsoft Teams and confidence to work with a range of other technologies.
- Ability to work on weekends mainly on Sundays.
RESPONSIBILITIES
Customer Service
- Ensure all customers receive an outstanding experience at every point of their journey before, during and after the test – in person, over the phone and by email
- Build and maintain a good working relationship with internal and external stakeholders
- Provide advice relating to official IELTS preparation tools and IDP services
- Support clients with a diverse range of backgrounds and abilities
- Contribute to a supportive, innovative and customer-focused team culture
Operations Management
- Management of test day activities including customer registration and supervision of the test
- Preparation of test day documents
- Updating digital databases and records
- Oversee and update the schedule of Speaking tests
- Ensuring the proper management of secure and confidential materials
- Problem-solving and troubleshooting technical systems including hardware and software platforms
- Deliver our operation in Auckland and at off-sites
- Contribute to a culture of continuous improvement and best practice
Quality and Compliance
- Ensure all pre-test, test day and post-test activities meet IELTS standards
- Ensuring all data is entered, stored, updated and accessed whilst maintaining security and confidentiality
- Responding to any incidents or potential security risks
- Completion of required training policy acknowledgments
- Carry out work in a professional manner in accordance with organisational values
- Contribute to a culture of quality, integrity and excellence
WORKING AT IDP
IDP Education’s ongoing success comes from our highly committed and caring employees around the globe. We strive to provide a working environment where people are encouraged to excel, take initiative, be creative and seek new ways to solve problems.
We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.
